Customer Relations

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

Unscrewed: The Consumer's Guide to Getting What You Paid For

"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

The Commitment Engine: Making Work Worth It

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

How to Win Customers and Keep Them for Life, Revised Edition: